Research & Innovation

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Organization Digitalization Our vision

We want to set the pace of industry innovation in sustainability and energy efficiency, underpinned by a connected and digital platform.

One of our key competitive advantages is our focus on developing new sustainable and innovative products that cater to customers’ needs and increase customer productivity and efficiency.

Global trends impacting our industry

  • Societal changes
  • Digitalization and artificial intelligence
  • Labor availability
  • Climate change and effective use of resources

Significant R&D investments

We develop new and improved products and services to add value to our customers and grow our company profitably. Our ambition is to address our customers’ increasing requirements for multi-functional products, with low running costs, and reduced energy and water consumption. In addition, we will prioritize appliance digitalization.

  • R&D cost, 2024

    SEK 552 m

  • average investment
    net sales/year

     

    4 %

Organization by Innovation HUBs

The R&D organization are specialized according to both products and missions, aiming for less mechanical and more electronic and digitally enabled appliance content. Our Competence centers are located in France, Italy, Sweden, Thailand, and the United States. Our Innovation HUBs gathers, organizes and prioritizes all innovation ideas to maximize customer and company value. With open innovation setup, we manage contacts with external stakeholders such as universities and start-ups.

 

refrigeration app

Digitalization

We are enhancing our global product and service offerings by providing online sales through our digital Customer platform and connected appliances. We are committed to accelerating the digitalization of our company and products.

Digital customer platform

A seamless, self-service, one-stop shop designed for our customers; partners and distributors can place orders for products, consumables, and spare parts, track shipments in real time, search for documentation or products, and digitally interact with us for all manner of support.

AI enhanced productivity and efficiency

We have established a community of practitioners and gathered numerous use cases, with several generative AI solutions already in production. These innovations are boosting productivity and a mixed technology strategy ensures we deliver the best possible outcomes for our customers and our business.

Connectivity

With our Connectivity offer, customers can seamlessly monitor and control their connected products. This not only maximizes uptime and enhances service quality but also reduces energy, water, and consumable usage.

Our digital offering

Our digital offerings create strong customer relationships, as well as opportunities for repurchases and additional services.

NeoBlue

Our Digital products and solutions

  • Connected products
  • Digital Customer platform: Back office, e-shop
  • Mobile applications: Sales mobile app, Connectivity mobile app, Supporting apps
  • CRM: 360 view of customer data, lead management
  • Marketing technology: Marketing automatization, digital customer journey, analytics and insights
  • Digital tools & calculators: Configurator, Usages calculator, Booking tool, Virtual showroom